iTop VPN FAQs

What is DualSafe Password Manager?

DualSafe Password Manager is a simple, secure, strong, and smart password manager. In addition to managing your password, you can also save your secure notes, payments info, and personal info to DualSafe Password Manager. You can keep all your secrets here.

Is it secure to save my data in DualSafe Password Manager?

Your data security is our top priority. With the zero-knowledge security architecture, DualSafe Password Manager encrypts your data using AES-256 with a unique key that is randomly generated based on your account and password of DualSafe Password Manager. All of this is done locally on your side, thus no one else, including all members in DualSafe Password Manager team, can access your data.
When syncing your data, DualSafe Password Manager re-encrypts your data via HTTPS and then syncs your data seamlessly between your devices.
So your data security is guaranteed during all processes.

How to add my data to DualSafe Password Manager?

You can add your data to DualSafe Password Manager in 2 ways:
1) Run DualSafe Password Manager, click the Add Item button to add your data one by one.
2) Import your data from a CSV file.
When you run DualSafe Password Manager for the first time, it will guide you to add data manually or import data from a CSV file. In later use, you can go to More Tools, find Import and Export to import data from a CSV file.

How to get a CSV file for my data saved in browsers and other password managers?

Click here to get the detailed steps for how to get a CSV file from browsers and other password managers.

How to add DualSafe Password Manager extension to my browser?

DualSafe Password Manager extension helps you auto save, auto fill, and auto update your login data and payment info safely.
Please follow the steps below:
Launch DualSafe Password Manager> click More Tools> find Add extension to your browser> choose the browser you want and install with one click.
Presently it supports Chrome, Opera, Brave, Edge, and other Chromium-based browsers.

How to activate DualSafe Password Manager Premium after purchasing?

If you already have an account, you can just sign in your DualSafe Password Manager account again to activate the Premium.
If you don’t have an account before placing the order, you will receive an email from noreply@itopvpn.com with your email address as the account and a temporary password (check both of your inbox and spam folder for the email), then please sign in with the account and the temporary password. Please change the temporary password as soon as you signed in.

Why do I need to verify my email?

It can make sure that you sign up an account for DualSafe Password Manager with a valid email address and you will not miss any important notification from DualSafe Password Manager.
Please make sure to verify your email address as steps below:
Click your account icon at the top left corner and then the Verify This Email button. You will receive an email to verify if the email address is valid.

What is Dark Web Monitor?

Dark Web Monitor helps you check for leaked data (usernames, email addresses, phone numbers, etc. ), and notifies you the leakage in time. This service is provided by Have I Been Pwned, so you can get all leaked results even if the data is not added in DualSafe Password Manager.

What is Password Health?

Password Health ensures your password health by checking the vulnerable passwords such as weak, reused, or compromised ones, and notifying you to update them.

What is One-time Password in DualSafe Password Manager?

Many services support 2-step verification which requires a one-time password or other second step after you entered your password. It adds an extra layer of security to your account in case your password is stolen.
You can save the secret keys of the services with 2-step verification in DualSafe Password Manager. Then DualSafe Password Manager will auto fill the one-time password for you when you log into the services.

How to export the info I stored in DualSafe Password Manager?

Launch DualSafe Password Manager> click More Tools> Find Import and Export> click Export Data>enter your account password>select the file path you want> click Save.

How to uninstall DualSafe Password Manager?

Windows 10:
Open Start > Click Settings > Click Apps on the Settings menu > Select Programs & Features or Apps & features from the left panel > Find DualSafe Password Manager and click Uninstall > Follow the on-screen prompts.
Windows 8.1 & 8:
Open Start > Click Control Panel > Select Programs & features > Find DualSafe Password Manager and click Uninstall > Click the Yes button when prompted to uninstall the program > Follow the on-screen instructions to remove the product from your computer.
Windows 7:
Click Start on your taskbar and select Control Panel > Under Programs > Click on Uninstall a program > Select DualSafe Password Manager > Click Uninstall at the top of the program list > Follow the on-screen instructions to remove the program from your computer.